Management Prof. Kimberly Merriman Offers Strategies to Attract and Retain Talent

An illustration of a dozen people standing on fragmented pieces of an American flag. Image by Getty Images
Kimberly Merriman, a professor of management in the Manning School of Business, offers strategies for business leaders to navigate widening political divides in a recent MIT Sloan Management Review article.

06/26/2024
By Ed Brennen

With a highly contentious presidential election looming and controversial issues such as abortion and transgender rights being decided on a state-by-state basis, the political climate in America is sharply divided.
As an organizational behavior scholar, Manning School of Business Prof. of Management Kimberly Merriman has seen that politics are increasingly driving where employees want to live, particularly in the post-pandemic era of remote work.
In her recent MIT Sloan Management Review article, 鈥,鈥 Merriman examines how companies are managing 鈥渞ed鈥 and 鈥渂lue鈥 tensions and offers ways in which business leaders can attract and retain talent in a fractured political environment.
鈥淔or years, your identity was tied to your job or the company you worked for,鈥 Merriman says. 鈥淏ut the reality of the workplace now is there鈥檚 more contingent workers than ever, more on-demand workers than ever, so it鈥檚 silly to think that workers are identifying with their workplace. For many workers, their identity is tied to their place 鈥 their community or their city.鈥
During the pandemic, Merriman and a team of Manning researchers explored how remote work was changing the job market. In a sample of 1,300 people who moved or planned to move because of their newfound flexibility, Merriman says almost 25% cited political climate as a factor in their decision.
White woman with brunette hair, Kimberly Merriman
Management Prof. Kimberly Merriman is continuing her research on place this summer, conducting a survey with UML's Center for Public Opinion on the personality traits that people attribute to states with a clear political affiliation.
鈥淚t wasn鈥檛 just liberals moving to more liberal areas; it went in both directions,鈥 she says. 鈥淎nd it was even separate from party affiliation. A number of people talked about how they were tired of the incompetence of their local leaders.鈥澛
A conducted last December by real estate company Redfin showed that one in three real estate agents worked with clients in 2023 who had relocated due to local laws or politics 鈥 which was consistent with what Merriman saw during her pandemic research. That spurred her to pose the question for her Sloan Management Review article: 鈥淲hat are companies doing about it?鈥
One strategy, she says, is to separate organizational identity from politics.
In 2021, Basecamp, a project management software company based in Chicago, announced a controversial policy prohibiting employees from discussing political or social issues in online company forums. While some employees left because of the policy, Merriman notes that it remains in the code of conduct and that the company 鈥渉as done well in the long run.鈥
When Pella Corp., a window and door manufacturer based in the politically conservative city of Pella, Iowa, opened a satellite office in Des Moines, Iowa, in 2019, Merriman found that nearly 100 of its 600 employees relocated to the more diverse metro area.
鈥淭heir focus is, 鈥業f we want to hire talent, we need to keep the political climate more neutral and inclusive.鈥 And it鈥檚 working for them,鈥 says Merriman, who points out that Newsweek included Pella among 鈥淎merica鈥檚 Greatest Workplaces for Diversity鈥 in 2023.
Another strategy is to influence local politics.
Merriman cites the example of cloud-based software company Salesforce, whose CEO, Marc Benioff, publicly opposed Indiana鈥檚 2015 Religious Freedom Restoration Act. Not only did Benioff call attention to the act鈥檚 potential for discrimination against LGBTQ+ individuals, but Salesforce offered to relocate Indiana-based employees who felt at odds with the legislation.聽
鈥淭he more (research) I do, the more I see this common theme about how we feel about the places where we鈥檙e spending time.鈥 -Management Prof. Kimberly Merriman
鈥淭hey put talent first, and one way was to influence the political atmosphere so employees can feel that they belong,鈥 says Merriman, who notes that Salesforce鈥檚 efforts led to an amendment to the act that explicitly prohibits discrimination based on sexual orientation and gender identity.
A third strategy is for companies to relocate their headquarters from red or blue enclaves to 鈥減urple鈥 places such as Austin, Texas; Nashville, Tennessee; and Miami. While this can neutralize political tension, Merriman says it鈥檚 not without risk.
Global asset management company AllianceBernstein relocated its 1,000 employees from Manhattan to Nashville in 2022, saving the company $80 million annually, but also removing it from the deep financial talent pool on Wall Street.
鈥淐ost-cutting is not a bad reason to move, but it indicates you're not leading with a talent-management strategy,鈥 says Merriman, who found that AllianceBernstein employees 鈥渨ere worried about their long-term career prospects because they were isolated from the cluster of financial businesses.鈥
On the other hand, Merriman says financial services company Citadel 鈥渄id it really well鈥 by giving employees the option of remaining in Chicago when it relocated its headquarters to Miami in 2022.
While people may feel like they can be their 鈥渁uthentic self鈥 when they identify with their place, Merriman says they also run the risk of becoming trapped in a political bubble.
鈥淲hen you're with people who are like you, your views tend to escalate and you have groupthink, which is not a good thing,鈥 she says. 鈥淭hat鈥檚 why universities play such an important role. We expose students to different views and people from different places. They gain an understanding of each other, which is an eye-opening experience.鈥
Merriman is continuing her research on the politics of place this summer. She is conducting a survey with UML鈥檚 Center for Public Opinion on the personality traits that people attribute to states with a clear political affiliation 鈥 and how one鈥檚 own political affiliation affects that subjective perspective.
She and Asst. Prof. of Management Tamara Montag-Smit, along with two Ph.D. students, are also looking at how biophilic design 鈥 an architectural approach that incorporates natural elements into buildings and interiors 鈥 attracts people to a workplace.
鈥淚鈥檝e been doing these pockets of research over the past several years, and it was hard to link them together,鈥 Merriman says. 鈥淏ut the more I do, the more I see this common theme about how we feel about the places where we鈥檙e spending time.鈥